Policies

Our policies apply to Woolooware Shores - to keep clients and team members safe.

One-on-one policies

1:1 Exercise Physiology Policies

To book your first appointment, call 0419 617 143 or email us.

For all appointments, payment is due at the consult. Please bring Health Fund / DVA / Medicare/ credit cards with you.

Service fees are as follows (plus GST):

· Initial Consultation (60mins) - $150

Includes provision of paper based home program (as required), otherwise this can be digital.

· Subsequent Consultation (45mins) - $105

While most subsequent consultations are 45mins , this will be determined at your initial appointment, based on

your needs: 30mins - $90, 60mins - $120, 75mins - $160 (all amounts exclude GST).

HiCAPS can provide a health fund rebate on the spot (if adequate cover in your policy).
Subsidised Medicare services require up-front payment, with the rebate processed electronically in 24-48hrs.
DVA services do not incur out-of-pocket expenses - if there is a valid referral, for clinically necessary treatment.
DVA do not fund fitness sessions - once you are capable of independent exercise, sessions are funded privately.
If funding is via Support at Home (SaH) or Commonwealth Home Support Program (CHSP), please contact your care co-ordinator and put them in touch with us prior to booking, to confirm approval and referral receipt.

Referrals are also necessary for Medicare and DVA services. Please bring to reception (or send via GP) prior to booking. This allows time to ensure details / codes are correct - facilitating a smooth rebate process and ensuring high quality care during your appointment.

If you're unable to attend, 24 hours phone call or written notice is required out of courtesy, so we can organise care for another resident.
If less than 24 hours notice is provided, full appointment fees apply. This applies to all appointments.
Compensable schemes do not pay for cancellations, the client is responsible.

Please be mindful of hygiene and do not attend if you have a fever, cold/flu symptoms or feel unwell; unfortunately if become unwell within 24hour cancellation period, the appointment is not able to be refunded. A subsequent appointment can be arranged when asymptomatic. Note, hospitalisation is excluded from this policy.

If there is anything you are unsure of, please contact:

0419 617 143 or info@exercisephysiologyforyou.com.au

Group Exercise Physiology Policies

The policies below apply to the pool & gym/s of Woolooware Shores.

All new clients must be assessed prior to attending to collect medical history and ensure suitability.
It may be necessary to attend multiple 1:1’s if further skill/strength is required or if a Home Exercise Program is prescribed.
A brief 15-20min assessment is also required following absence due to illness/surgery.
It is advisable to repeat annual 1:1 assessments if you wish to claim from health funds – to ensure claims are not deemed ‘general well-being' and money either not paid / requested to be reimbursed.
Residents using the pool/gym for individual use are requested to do so outside of class times.
No classes are scheduled on public holidays and a reduced timetable is offered during school holidays.

Remaining 2026 term dates are:
- Term 3 - 20 July to 25 Sept - (10 weeks)
- Term 4 - 12 Oct to 18 Dec - (10 weeks)

Multi-visit passes available for 5-10wks - weekly $20.50/session, bi-weekly $19.50/session (plus GST).
Small group exercise classes, 6 people - $25/ session, 4 people $35/session (plus GST).
High needs group exercise classes (2-3 people) - $40/session (plus GST), these are invoiced individually.

Passes can be purchased online via the Portal* or by EFT** or card (*first time users need an email to login).
Once payment is made, bookings can also be completed online (please ask for help if required).
** EFT details are on the invoice.

A 24hr cancellation policy is in place - if using the Portal, please cancel / rebook your session prior to this timeframe. If not using the Portal, 24hr written notice is still required.
Compensable schemes do not pay for cancellations, the client is responsible.
Multi-visit passes expire within 2-3months of purchase, for 5 and 10 weeks respectively.
If you are taking a holiday, it is recommended to book catch-up sessions before and after your break to ensure full value is obtained. Hospitalisations are not charged.

Please respect others during sessions - including not attending when unwell & using hand hygiene practices.
Also be mindful of noise in the lagoon foyer whilst waiting for gym classes.
Bring your own water bottle, and gym towel.
Report ASAP if you feel unwell during exercise - or simply stop and ask for help.
Advise if your health status changes and you will not be attending for some time.
Report any equipment faults (via pink slip) – DO NOT attempt to fix yourself.

Exercise Physiology For You does not offer a refund on group passes, unless case of injury/ surgery. In these circumstances, passes can be suspended until a time when you are well enough to return.

Group Exercise Policies

Gift Certificates

Gift vouchers purchased from Exercise Physiology For You are limited to the current dollar value, or service held on the voucher and are not redeemable for cash. Leftover credit from the gift vouchers will remain on the client’s profile to be used towards other services.

Gift Certificates